Returns Policy

All items purchased from Paint Services Direct are eligible for a full refund within 30 days of delivery, provided they are returned in their original, unused condition.

Notification of order cancellation must be provided to the company in writing and agreed upon with our sales team before cancellation.

If you cancel an order after delivery, inform the company in writing within 7 days. Return the goods at your own expense within 14 days of cancellation notification. If you can’t return the goods, make them available for collection within 14 days of your notice, at your expense. You will not be refunded for the original delivery charge, and the company may charge you an equivalent amount for collection. These conditions apply even if a discount or special offer was applied to delivery charges.

The company is not liable for any costs incurred in the return of cancelled orders. The goods are not considered returned until the company confirms they are received at the advised address.

You must return all goods in the same condition as they were upon delivery. The company reserves the right to deduct charges for repairing or cleaning returned goods that are not in the same condition. Retain the original packaging in case of order cancellation. The company may charge for necessary packaging or repackaging.

The company can recover all costs, losses, charges, and expenses related to goods returned not saleable as new.

A re-stocking charge will cover the original shipping cost to you (even with our free shipping policy, we still pay a courier!) and handling the item in our warehouse.

If the product is faulty or the wrong item was delivered, we will not charge a handling fee and will refund the delivery cost upon proof of payment, if the item is returned within 28 days.

This does not affect your statutory rights.

Exceptions:

• Unfortunately, we cannot offer refunds or exchanges for mixed colours or aerosols ordered specifically.

Return Process:

1. Contact Us: To initiate a return, please contact our customer service team at 01189 470 516 or online@paint-services.co.uk.
2. Return Authorization: We will provide you with a return authorization number and instructions.
3. Packaging and Shipping: Please ensure the item is securely packaged in its original packaging and include the return authorization number. You are responsible for shipping costs.
4. Refund Processing: Upon receipt of the returned item, we will inspect it and process your refund within 3 business days. Refunds will be issued to the original payment method.

Damaged Items: If the returned item shows signs of damage due to mishandling, we may reduce the refund accordingly.